When will you deliver?
Buy any cartridge or other computer related products from us by 15.00PM Monday to Friday and we will guarantee that you will receive your order between 9:00AM to 5.00 PM the following day!
Orders placed on Saturday and Sunday will be delivered on Tuesday*.
Please note that we can not deliver on a bank holiday, however we will endeavour to deliver on the next official working day.
* Subject to status, credit check and stock availability Delivery is FREE on everything for next 3-4 working Days, except Saturday. Next Days Delivery cost is £5.00+VAT.
We endeavour to deliver all orders, Next Day. Subject to status and stock availability. All orders are delivered by Royal Mail/Private Courier between Monday to Friday. Delivery on Saturday will cost £15/- and it's not free. All products with a value in excess of £50 must be signed for. Delivery will be attempted before 12.00pm (although this cannot be guaranteed). If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to QualityCartridge.co.uk. Please call the number specified on the card if you wish to re-arrange delivery, collect from your local Post Office or to re-direct the parcel to an alternative address.
If your order is subject to further credit and security checks, your order may be delayed by up to 72 hours.
Return
Our objective is to provide a wide selection of
brand-name office supplies at the best prices over the Internet. For your peace
of mind and happiness, we offer these terms in respect of returns and refunds
for our products.
We offer a 100% satisfaction guarantee that means that if you are not satisfied
with any product you buy from us you may return it (without giving a reason if
you wish) up to 14 days after receipt of your order, provided they are unused,
unopened and kept in original packaging (including their documentation,
warranty cards, manuals, and accessories). Postage and insurance are not
refundable.
If you are returning goods, you have to make your
own arrangements for shipping goods to our premises at your cost. On successful
receipt of the returned goods we will refund the full amount within 14 days. If
we are collecting goods on your behalf then we may deduct the cost of
collection from your refund.
For your complete satisfaction, we offer a full
refund on any unwanted orders placed on our website. As per our delivery
options you can email (sales@QualityCartridge.co.uk) or call 0800 6345 602
within 24hrs to notify us of any changes to your order. We will refund the full
amount within 30 days of the cancellation of the order.
Defective items may be returned together with a
copy of our invoice for a full refund including the cost of carriage. As all of
our products carry their warranties from respective manufacturers, we will be
pleased to replace these products provided prior Returned Merchandize
Authorization is issued by their manufacturer. All returns must be shipped
freight prepaid.
Product returns must be delivered
to:
QualityCartridge.co.uk
49 Viewfield Close
Harrow
Middlesex
HA3 0PR
When will I get my
replacement?
Your replacement will be
dispatched once the faulty goods have arrived back to us.
How long will a refund
take to show on my card?
A credit will be applied to your
card within 30 days of the goods being returned.
Do I have to pay to
return goods?
We will organise a courier
collection of any faulty goods. Unwanted goods are returned at your own expense.
| 
